Privacy Policy

1. Introduction

This Privacy Policy describes how Monique Lustré ("we," "our," or "us") collects, uses, and protects your personal information according to the Law on Personal Data Protection of North Macedonia and the EU General Data Protection Regulation (GDPR). By using our website and services, you consent to the practices described below.

2. Data Controller and Contact

The Data Controller responsible for your personal data is:

• Business Name: Monique Lustré
• Email: info@lustre.boutique
• Phone: +1 307 533 3668

3. What Personal Data We Collect

We collect the following types of personal data, where applicable:

Name and surname

• Shipping and billing address
• Email address & phone number
• Account login details
• Payment information (processed securely and not stored)
• Order details, support queries, feedback
• Device and browser information, IP address, usage data (via cookies and analytics)

We do not knowingly collect or process data for individuals under the age of 16.

4. How We Use Your Data

We process your data in order to:

• Fulfil and deliver your orders
• Provide customer support and respond to queries
• Process returns and refunds
• Comply with legal requirements
• Prevent fraud and ensure security
• Send marketing or newsletter material with your explicit consent (you can unsubscribe anytime)

We do not knowingly collect or process data for individuals under the age of 18.

5. Legal Basis for Processing

We process your personal data based on:

• Your consent (for marketing communications, newsletter sign-up)
• Contract necessity (to process and deliver your orders)
• Legal obligation (e.g. accounting, tax, consumer protection)
• Legitimate interest (for service improvement, fraud prevention)

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined above or as required by law (e.g. tax, accounting, dispute resolution). After this period, your data is deleted or anonymised.

7. Sharing and Transfers

Your data may be shared with:

• Payment processors and courier/delivery companies to fulfil your orders
• IT and support service providers under strict confidentiality
• Legal authorities if required by law

Data may be transferred outside North Macedonia or the EU only to partners who guarantee adequate data protection.

8. Your Rights

You have the right to:

• Request a copy of your personal data
• Correct inaccurate data
• Request deletion (the "right to be forgotten")
• Restrict or object to certain processing
• Withdraw consent for marketing at any time
• File a complaint with the Macedonian Agency for Personal Data Protection or a relevant EU authority

Contact us at info@lustre.boutique to exercise any of these rights.

9. Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics) to improve your browsing experience, understand usage, and offer personalised content. You can manage or disable cookies in your browser settings at any time.

10. Security

We use commercially reasonable technical and organisational measures to safeguard your personal data from unauthorised access, loss, or misuse. However, no online system can guarantee 100% security.

11. Changes to This Policy

This policy may be updated periodically. Significant changes will be posted on this page with a revised effective date.