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Orders & Shipping
Track orders, shipping times, and delivery information
11 articlesReturns & Refunds
Return policies, refund process, and exchanges
5 articlesSuede Care & Maintenance
How to care for and maintain your suede garments
5 articlesSizing & Fit
Size guides, fit advice, and measurement help
4 articlesPayments & Checkout
Payment methods, billing, and checkout questions
4 articlesAccount & Privacy
Account management, data privacy, and security
5 articlesOrders & Shipping
Track orders, shipping times, and delivery information
- Standard shipping takes 7-14 business days depending on your location. We ship worldwide to the US, Canada, EU, UK, and Australia. All orders are carefully packaged and dispatched within 1-3 business days.
- Yes, we offer free worldwide shipping on all orders over $300. Orders under $300 include a flat-rate shipping fee of $39.
- Once your order ships, you will receive a confirmation email with a tracking number and link. You can also track your order by logging into your account and visiting the Orders section.
- Yes, we ship worldwide. Our primary shipping destinations include the United States, Canada, United Kingdom, European Union countries, and Australia. Delivery times vary by region.
- If your order has not yet been dispatched, please contact us immediately at info@lustre.boutique and we will do our best to update the address. Once an order is shipped, the address cannot be changed.
- If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
- Browse our collection, select a product, choose your size, and click Add to Cart. When ready, go to your Cart and click Proceed to Checkout. Fill in your billing and shipping details, then click Place Order. You will be securely redirected to Stripe to enter your payment details. Once payment is confirmed, you will see a confirmation page and receive an order confirmation email.
- Log into your account and visit the Orders page to view your full order history including order numbers, items, prices, and status. If you checked out as a guest, use the Set Your Password link in your confirmation email to access your account.
- No, you can check out as a guest. After your order is placed, we automatically create an account for you using the email you provided. You will receive a confirmation email with a link to set your password so you can access your order history, saved addresses, and faster checkout in the future.
- Yes. After your payment is processed, you will receive an email confirmation with your order number, a summary of items purchased, and your billing and shipping details. If you checked out as a guest, the email also includes a link to set up your account password.
- Yes. During checkout, check the 'Ship to a different address' box and enter your preferred shipping address. Your billing address is used for payment verification and the shipping address is where your order will be delivered.
Returns & Refunds
Return policies, refund process, and exchanges
- We accept returns within 14 days of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached. Please note that return shipping costs are the responsibility of the customer.
- To initiate a return, please email us at info@lustre.boutique with your order number and reason for return. We will provide you with return instructions and a return authorization.
- Once we receive and inspect your returned item, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Please allow additional time for your bank to process the transaction.
- Yes, we offer exchanges for different sizes subject to availability. Please contact us at info@lustre.boutique with your order details and preferred size. If the size is unavailable, we will process a refund instead.
- Sale items are final sale and cannot be returned or exchanged. Please review our size guide carefully before purchasing sale items to ensure the best fit.
Suede Care & Maintenance
How to care for and maintain your suede garments
- For light stains, use a suede brush to gently brush the nap in one direction. For deeper stains, use a suede eraser or a damp cloth with a small amount of white vinegar. Never machine wash suede. For severe stains, we recommend professional suede cleaning.
- Store your suede garments in a cool, dry place away from direct sunlight. Use a padded hanger to maintain the shape. Avoid plastic bags - instead, use a breathable garment bag to prevent moisture buildup and mildew.
- Suede is sensitive to water but not ruined by it. If your suede gets wet, blot excess moisture gently with a clean cloth and let it air dry at room temperature. Avoid using heat sources. Once dry, brush the nap to restore its texture.
- We recommend applying a suede protector spray before wearing your garment. Reapply every few weeks or after cleaning. This creates an invisible barrier that repels water and stains while preserving the natural look and feel of the suede.
- Yes, genuine suede develops a beautiful patina with wear, becoming softer and more characterful over time. With proper care, a suede garment can last for decades. Our suede is sourced for durability and ages gracefully.
Sizing & Fit
Size guides, fit advice, and measurement help
- Each product page includes a detailed size chart with measurements for shoulder width, bust, sleeve length, and overall length. We recommend measuring a garment you already own and comparing it to our size chart for the most accurate fit.
- We offer sizes XS through XL across our suede coats, jackets, and skirts. Each size is designed with a relaxed, sophisticated fit. If you are between sizes, we generally recommend sizing up for outerwear and going true to size for skirts.
- Genuine suede has a natural give and will mold slightly to your body shape over time, especially in high-movement areas. This is a feature, not a defect - it means the garment becomes more comfortable with each wear.
- If your preferred size is unavailable, please contact us at info@lustre.boutique. We can notify you when the item is restocked or discuss our bespoke options for a custom-made piece in your exact measurements.
Payments & Checkout
Payment methods, billing, and checkout questions
- We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment gateway. We also accept Apple Pay and Google Pay at checkout.
- Absolutely. All payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. We never store your credit card details on our servers. All transactions are encrypted with industry-standard SSL encryption.
- Yes, you can enter discount codes during checkout in the promo code field. Discount codes cannot be combined and are applied to the order subtotal before shipping. Each code can only be used once per order.
- International orders may be subject to customs duties, import taxes, or VAT depending on your country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.
Account & Privacy
Account management, data privacy, and security
- Accounts are automatically created when you place your first order. After checkout, you will receive a confirmation email with a link to set your password. Click the link within 7 days to activate your account. You can also visit the Account page at any time to log in.
- After your first purchase, your confirmation email includes a Set Your Password link. Click it within 7 days, choose a password of at least 8 characters, and confirm it. Once set, you can log in to view orders, manage addresses, and check out faster.
- Visit the Account page and click "Forgot Password." Enter your registered email address and you will receive a password reset link. The link expires after 24 hours for security purposes.
- We only collect data necessary to process your orders and improve your shopping experience. We never sell your personal information to third parties. For full details, please review our Privacy Policy.
- Yes, you can request account deletion by contacting us at info@lustre.boutique. We will remove your personal data in accordance with applicable privacy regulations. Please note that order records may be retained for legal and accounting purposes.
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